CAUTION: Only orders from € 200, - or more can be handled. Do you have questions? Then please Contact us.

Privacy Policy Head Supplies BV

May 25th 2018

Your privacy is of great importance to our wholesaler HeadSupplies BV. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we are doing HeadSupplies.nl all do with the information we learn about you.

If you have any questions, or want to know exactly what we keep about you, please contact us.

Handling order

When you place an order with us, we use your personal data to process it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your payment details, name and address details, email address, telephone number and billing address. We need these to process your order as well as possible. We keep this information until your order is completed and seven years after that (which is the legal retention obligation).

Providing to third parties

We work with certain third-party companies, who can receive the above-mentioned personal data from us: our payment provider to complete your transaction (for example via credit card) and various postal companies to deliver your order.

Your account

If you want to register with us as a customer, you must provide information about yourself in the form of your name and address, e-mail address, telephone number and billing address and choose a username. We create an account with which you can log in with that username and a password of your choice.

We keep your data so that you do not have to enter it again and again and so that we can approach you more easily if necessary. You can adjust all information via your account whenever you want. We keep this information until you close the account.

Contactform

With the Contact form you can ask us questions or make requests.

For this we use your email address and name and address details. We need these to be able to answer your (request) question as well as possible. We keep this information until we are sure that you are satisfied with our response.

Newsletter

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your email address will only be added to the list of subscribers with your permission. This data is kept until you cancel the subscription.

Providing to third parties

We send our newsletter with an external mail service provider. This provider has access to limited account information related to opt-in consent (for example: email address).

advertisements

Our webshop shows general advertisements. We do not keep any personal data, so we do not know whether you like it.

Provision to other companies or institutions

With the exception of the partners mentioned above, we will not give your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police so require in the event of a suspected crime).

Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.

Cookies

Our website uses so-called tracking cookies. Cookies are small files that are stored on your computer and contain information about website settings. These cookies are not harmful to your computer and do not contain any privacy sensitive information such as names or addresses. Cookies can be removed from your computer at any time or disabled in your browser. To delete cookies, we refer you to the 'help' or 'support' page of your web browser. Please note that certain functionalities of the site are limited if you choose to block cookies in your browser settings.

HeadSupplies BV uses the following cookies:

Analytic tracking cookie

This cookie keeps track of how a visitor gets to the site, which pages are visited, how long the visit takes and which web browser and OS settings are used. We collect this information to optimize our site and content as well as to evaluate external marketing channels such as email campaigns and affiliate websites.

Functional cookie

This cookie is used to remember certain settings such as your language settings and the contents of the shopping cart. It ensures that the contents of your shopping cart are saved if you switch to another language or (accidentally) close the browser.

Adroll cookie

While browsing the website on HeadSupplies.nl, we may place a cookie on your computer that helps us show advertisements that you may be interested in. This is provided by so-called advertising platforms, potential partners who help us with so-called retargeting campaignes, based on previous visits to the website. With this technique no personal information such as your name, e-mail address and the like is collected. 

Google Analytics

We use Google Analytics to keep track of how visitors use our webshop. We have entered into a processor agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services.

Safeguard

Security of personal data is very important to us. We ensure that your data is properly secured with us. We always adjust security and pay close attention to what can go wrong.

Changes to this privacy statement

We reserve the right to change our privacy statement at any time. However, you will always find the most recent version on this page. If the new privacy statement has consequences for the way in which we process already collected data regarding you, we will inform you by e-mail.

View, change and delete your data

If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.

You have the following rights:

  • - get an explanation about what personal data we have and what we do with it
  • - insight into the exact personal data we have
  • - to have errors corrected
  • - the removal of outdated personal data
  • - withdrawing permission
  • - object to a particular use

Make sure that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

To file a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
HeadSupplies BV
New Binnenweg 5
3014 GA Rotterdam
sales@headsupplies.nl
+31 (0) 6 - 48 14 47 78

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